Refund Policy

At A Touch Of Color Jewelry, we want you to love your purchase. If for any reason you’re not completely satisfied with your jewelry, we offer a simple and transparent refund process.

Returns & Refunds

• Eligibility: To be eligible for a refund, items must be returned within 30 days of the delivery date, in their original, unworn condition, and in the original packaging.

• Custom or Personalized Items: Please note that custom or personalized orders are non-refundable unless they arrive damaged or defective.

• Refund Process: Once we receive your return and inspect the item, we will notify you via email. Approved refunds will be processed to your original payment method within 5-7 business days.

• Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Incorrect Items

If your jewelry arrives damaged or you received the wrong item, please contact us within 7 days of delivery with photos of the damage or error. We will gladly arrange a replacement or refund at no additional cost.

How to Start a Return

1. Contact us at [Your support email address] with your order number and reason for the return.

2. We will provide instructions on how to return the item.

Questions?

If you have any questions about our refund policy or your return, please don’t hesitate to contact us at info@atouchofcolorjewelry.com